Frequently Asked Questions for COVID-19 Expert Helpdesk
Q: Does OnFrontiers make money from the COVID-19 Expert Helpdesk?
No. OnFrontiers does not charge a fee for connecting organizations and companies with experts in the Helpdesk. OnFrontiers also does not charge a fee for adding experts to the Helpdesk. OnFrontiers is committed to supporting organizations around the world while they navigate the challenges unique to this crisis.
Q: How can my organization/company speak with an expert from the Helpdesk?
Please email the Helpdesk team at: covid-helpdesk@onfrontiers.com
Q: How do I know the experts are experts – how is their expertise verified?
Each expert’s academic and professional qualifications are thoroughly evaluated to determine whether they are an appropriate fit for the Helpdesk.
Our panel of Helpdesk experts is rapidly expanding and includes leaders in the fields of global health, epidemiology, crisis management, and risk communication.
Q: How much does it cost to speak with a COVID-19 Expert?
On average, our Helpdesk experts charge approximately $200 per hour, with the range varying from $0 (pro bono work) to approximately $500 per hour.
Q: How do I find experts who are willing to work pro bono?
Each expert will indicate whether they are available for pro bono consultations.
Q: How can we speak to an expert?
If you are not currently an OnFrontiers client, and you would like to request access to the Helpdesk, please email our Helpdesk team at covid-helpdesk@onfrontiers.com
Q: How can I learn more about the COVID-19 Expert Helpdesk?
If you would like to learn more about the role of experts in the Helpdesk, please refer to this page: https://covid.onfrontiers.com/covid19
Q: How can I join the Helpdesk as an expert?
If you are an expert on topics related to COVID-19, please request to join the Helpdesk as an expert at https://onfrontiers.com/team/covid/about
Q: I’ve never worked with OnFrontiers, how can I join the Helpdesk?
If you are an expert on topics related to COVID-19, please request to join the Helpdesk as an expert at: https://onfrontiers.com/team/covid/about
Q: How much do experts charge per hour?
The average rate our Helpdesk experts charge is approximately $200 per hour, with the range varying from $0 (pro bono work) to approximately $500 per hour. However, you are welcome to charge whatever rate you wish. There is usually a moderate drop off in bookings at $300 per hour and steeper drop off at $500 per hour.
Q: Can an expert work pro bono?
Yes.
Q: How will an organization or company contact me for a consultation?
OnFrontiers will notify you via email when an organization or company requests a consultation with you. You can then determine whether you would like to speak with that organization or company.
Q: Do you have a secure messaging service through your website?
Yes. Our email notification messaging is secure.
Q: Will my personal data be secure?
Yes. Data security at OnFrontiers platform is up to GDPR standard and we have 3 layers of protection for it.
Q: Do I have to accept a consultation request from an organization?
There is no minimum number of hours you need to work each week.
Q: Can I turn down a request for a consultation if I change my mind?
Yes. You can cancel the consultation before the date of the consultation if you change your mind.
Q: I’m already in the OnFrontiers marketplace of experts, how can I join the COVID-19 Expert Helpdesk?
Please email dwillis@onfrontiers.com to indicate your interest in joining the Helpdesk. We will then review your profile to determine whether it is appropriate for the Helpdesk.
